1) Cancellation Period & Timeframe

An order can be canceled within 12 hours of being placed, for a full refund.

2) Method of Refund

All refunds will returned to the same form of payment used in the creation of the order except for orders placed using a Sampath debit card.In this case the refund will be made in cash because of the nature of a debit transaction.

3) Damaged, Defective, or Incorrect Goods

If for any reason an item is recevied damaged, defective or incorrect we will arrange the goods to be collected / swapped over at our expense

4) How to request a return or a refund

All requests for Returns & Refunds should be sent to info@theparfumerie.lk or call us at + 94 011 2672 936 and mention the order number

6) Policy on Returning & Exchanging Goods

6.1 If an order is cancelled with 12 hours of being placed it will be elligable for a full refund

6.2 Once an order has been dispatched, it cannot be refunded or returned.

6.3 Exchanges may be possible but will be at our discretion and determined on case by case basis.

7) Terms & Conditions

Please see link to our complete Terms & Conditions which should answer any other questions you might have.

8) Updates

These Refund & Return Policy were last updated in September 2019